Logical Data Management as a Key to Customer Success
Richard Walker, SVP & Chief Customer Officer (Denodo), in conversation with Gero Presser, QuinScape, about customer satisfaction and the key success factors that significantly influence it.
Today, there are exploding volumes of data that need to be stored as quickly and as cost-effectively as possible. At the same time, companies face the challenge of reducing time-to-market. In addition, regulatory, compliance and security issues must be considered. So the need for a solution to these factors is high.
Richard's career has taken him through various stages, from sales to customer management. He talks to Gero about his goal of helping customers identify the factors that really drive success. Logical data warehouse solutions are different from "traditional" solutions. As a result, building a modern data architecture is often challenging, but necessary to compete in the marketplace and accelerate rapid access to data through logical data layers. Gero and Richard discuss the concept of data virtualization and how to build a modern data management that is key to customer success.
About Richard Walker
Richard Walker is the SVP & Chief Customer Officer (CCO) for Denodo Technologies. As CCO for past 2 years, he manages the Customer Success department responsible for assuring Customers achieve their business outcome from their investment. Previous to that he was SVP Sales for the past 14 years. He has over 20+ years of experience in Executive Sales, Deployment and Partner Management in enterprise software.
What you will learn
- What are the three problems customers face today and how can they be solved?
- What is the best approach to modernizing an organization's data architecture?
- What are the implications in a typical customer lifecycle?
- Are self-learning, intelligent data ecosystems the future?
Richard Walker, Denodo
Gero Presser, QuinScape
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